Gautam Narang, Founder and CEO of Gatik, a provider of award-winning automated robotic delivery solutions, recently discussed the importance of knowing your customer. According to Narang, understanding customer preferences and needs is central to success. “Understanding customer preferences and needs is critical to success in any business,” said Narang. “At Gatik, we invest a great… Continue reading Gatik’s Gautam Narang on the importance of knowing your customer
Tag: customer
BetterHelp shared customer data while promising it was private, says FTC
The U.S. Federal Trade Commission (FTC) recently announced that online mental health services provider BetterHelp has agreed to pay a $4 million settlement to resolve charges that it shared customer data while promising it was private. The FTC alleges that BetterHelp promised its users that the platform was secure and their personal data was private,… Continue reading BetterHelp shared customer data while promising it was private, says FTC
Cycle is a new product management hub that centralizes all customer feedback
In today’s digital world, businesses have come to rely on feedback from their customers in order to improve products and services. This feedback has often been scattered across various channels and platforms, making it difficult to track and measure customer expectations and satisfaction levels. As a result, many companies are now investing in new product… Continue reading Cycle is a new product management hub that centralizes all customer feedback
GoDaddy says a multi-year breach hijacked customer websites and accounts
On Tuesday, popular domain registrar and web hosting provider GoDaddy revealed it had suffered a “multi-year” security breach that allowed hackers to hijack customer websites and accounts. The breach, first reported by Krebs On Security, was attributed to the Compal Blu remote access system, which the company had implemented in 2014, allowing employees access to… Continue reading GoDaddy says a multi-year breach hijacked customer websites and accounts
Utilities Use Customer Dollars to Pay for Their Lobbying. Here’s How Lawmakers Can Stop It
As utility companies are essential fixtures in our lives, it can be easy to overlook the influence and power that these companies can wield. One area where this influence can be leveraged, however, is in the realm of politics and lobbying. Hundreds of millions of dollars are spent annually by utility companies to influence policies… Continue reading Utilities Use Customer Dollars to Pay for Their Lobbying. Here’s How Lawmakers Can Stop It
You’re not going to grow into your 2021 valuation
When setting objectives for your business growth, it’s important to plan realistically. Just because you think you’re worth a certain number next year, that doesn’t mean you’ll magically reach that goal if you don’t plan appropriately. Achieving your 2021 valuation requires hard work and dedication to strategic planning, marketing, and customer service. First and foremost,… Continue reading You’re not going to grow into your 2021 valuation
Product-led growth and profitability: What’s going on?
Product-led growth has become a popular strategy for many organizations in today’s digital economy. It’s a type of growth that organisations pursue when they’re looking to drive more revenue while ensuring customer satisfaction and loyalty. The idea is that the product itself is the primary driver of growth, rather than traditional methods like marketing, sales,… Continue reading Product-led growth and profitability: What’s going on?
Embracing digital commerce may be retailers’ best bet for staying ahead of a fast-moving industry
In today’s highly competitive retail space, embracing digital commerce may be the most viable strategy to stay ahead of the ever-changing industry. The rapid shift to e-commerce and digital payments has seen the traditional retail industry become increasingly reliant on digital technologies to stay ahead not just of their competitors, but also the rapidly changing… Continue reading Embracing digital commerce may be retailers’ best bet for staying ahead of a fast-moving industry
Pack delivers with headless commerce approach to faster online shopping
Modern shoppers have become accustomed to quickly placing orders, receiving fast shipping, and generally having an easy online shopping experience. To make sure companies are providing these convenient shopping experiences, the “headless commerce” approach to online selling has grown in popularity. By utilizing headless commerce platforms, companies can create faster online shopping experiences that increase… Continue reading Pack delivers with headless commerce approach to faster online shopping