As technology continues to advance, chatbot Artificial Intelligence (AI) has become a growing part of our everyday lives. Recently, Chinese regulators have stepped in to rein in some of the most popular chatbot AI services due to worries that they may be incapable of ensuring censored communication.
According to reports, the Chinese government has become increasingly concerned that the lack of proper regulation could lead to people using chatbot AI services to share information that could violate the country’s censorship laws. Following this report, several major companies who previously used AI chatbot platforms – including Tencent and Alibaba – have scaled back their usage of the technology.
While China is leading the way in cracking down on the use of unregulated AI chatbot technology, other countries are beginning to take note of the potential dangers of these platforms. In 2018, France banned experiments with AI chatbot technology due to worries that it would monitor user’s private conversations and send them back to companies.
AI chatbot technology is generally seen as being beneficial for both companies and users alike. It can save businesses time, money and resources as well as providing users with a quicker and more accurate customer service experience. Furthermore, it can provide businesses with more accurate data on customer preferences and trends which can be used to improve products and services.
However, there are several issues with the technology which must be taken into account – such as privacy, censorship and online safety. Without proper regulation, AI chatbot services could become a haven for scandals, illegal activities and criticism of government policies which could put users at risk.
It is essential that we start to have an open dialogue about the use of AI chatbot technology and find ways to ensure that it is used responsibly. Governments and companies should work together to create regulations and guidelines which will ensure that AI chatbots are regulated in a safe and secure way. Companies should also focus on creating AI chatbots which are open and transparent with users – allowing them to know exactly what data is being collected and stored.
By regulating AI chatbot technology, we can ensure that companies and their customers are not put at risk. Ultimately, it is our responsibility to make sure that these technologies are used with respect and for the benefit of all involved.