Microsoft recently announced a major upgrade to its Bing search engine chatbot, which just got smarter and is soon going to get unique AI personalities.
The chatbot leverages AI and natural language processing (NLP) to understand our questions and provide quick, precise answers in real time. Bing is utilizing a new deep semantic understanding (DSU) algorithm to match questions and answers, enabling it to provide more precise and complex responses.
In addition to making the response system faster and more accurate, Microsoft plans to introduce a series of individually identified AI personalities. The idea is to give each personality its own tone and emotional response, to make from conversation with the bot more pleasant and memorable.
Microsoft is aiming to create these AI personalities to make the conversation more natural and interactive. For example, if the user asks for a recipe for apple pie, the AI would offer several different suggestions and ask which one sounds most interesting, as well as offering tips or recommending alternatives.
The chatbot will also learn and adopt to the specific user’s preferences, which is expected to further reduce response time. Users will be able to switch to the AI personality they prefer, depending on their tastes and mood, creating a more unique interactive experience.
The AI personalities also have the potential to enhance customer service. For example, if a customer is looking for a certain item, the chatbot can suggest alternative items, personalize the experience and guide the customer towards a more satisfactory purchase decision.
Ultimately, the addition of more personalization to the chatbot could help to make the conversation experience smoother and more human-like, providing a better and more convenient way for people to interact with the search engine. Moreover, the AI personalities could enhance customer service in a variety of ways, by providing faster and more accurate responses.
Microsoft is currently testing the AI personalities on the Bing platform in the United States, but plans to roll out the feature globally soon. This new upgrade to the Bing search engine offers users a more personalized and natural conversational experience. Through the addition of AI personalities, Bing is beginning to differentiate itself from other search engines and offer a more unique, engaging and interactive experience.
