Flipkart, India’s leading e-commerce platform, recently gave way to a new mobile messaging app developed by a former Flipkart executive. Flash is the name of this new messaging platform, brought to life by former Flipkart executive Manish Sharma. Aimed at simplifying e-commerce shopping, the app promises to become an “inbox for your e-commerce needs.”
Flash is unique because it functions by offering users a new way to interact with their favorite e-commerce sites, along with making it easier to find products, pay for them, and track orders. For example, instead of going directly to an e-commerce site and searching for what they need, customers can open the Flash app. The app can then send a message to the e-commerce store, and the store can then send back a personalized shopping suggestion right to the customer’s device.
In addition to tracking orders and customizing product searches, Flash is also designed to make it easier for customers to connect with customer service. With just a few taps, users can get in touch with the customer service team and get their question answered. Flash is also equipped with a virtual assistant chatbot, which can offer further assistance to customers and help them with their shopping needs.
The overall goal of Flash is to make e-commerce more accessible and easy. Since its inception, it has been met with positive reception from both customers and retailers. As the app starts to gain more attention, there could be a potential for it to revolutionize the e-commerce industry. With this new initiative, Manish Sharma and the team at Flash are making waves in the e-commerce sector and leading the way for the future of e-commerce platforms.
