When cloud storage company My Cloud suffered a recent data breach, many users feared the worst. Unfortunately, their fears have been realised as several customers have been locked out of their accounts with no explanation or recourse.
My Cloud had stated in a statement released earlier this week that they had identified “unauthorised access to its services” and were in the process of assessing the scope of the breach. However, many users are already reporting that they have been locked out of their data and can no longer access it.
Reports of the breach have caused alarm among users of the cloud storage service. Many were particularly concerned about their stored personal data, sensitive documents and financial information; however, My Cloud have assured customers that their data has not been compromised.
Despite this, many customers are frustrated at the lack of information from My Cloud, as well as the sudden lockout from their data.
“It’s like they’ve just forgotten about us,” said one user. “I’ve emailed their support team several times and haven’t had a response; I just have no idea what’s going on or why I’m locked out. It’s really annoying.”
My Cloud have responded to criticism of their silence, saying that they are in the process of fixing the issue and are focussed on ensuring the security of their customers’ data.
“We apologise for any inconvenience while we work to resolve this issue,” said the company. “We take the security of our customers’ data extremely seriously, and are in the process of addressing this breach. We hope to be able to update our customers shortly with more information on the steps we are taking to protect their data.”
For now, it seems many users of My Cloud are stuck in limbo, with no access to their data and no further information from the company. Until the breach is fully resolved, they will have to wait and see what the outcome will be.
